Our Terms & Conditions
At Hazel Blossom, we take great care to ensure every arrangement reflects the beauty and quality shown in our images. However, please note that bouquets may vary slightly from those pictured due to the seasonal availability of certain flowers and natural variations in colour, size, and shape.
​
When specific blooms are unavailable, our florists will substitute them with flowers of equal or greater value, while maintaining the overall style, colour palette, and aesthetic of the chosen arrangement.
​
By placing an order with Hazel Blossom, you acknowledge and accept that minor variations may occur and that Hazel Blossom cannot be held responsible for differences resulting from the natural and seasonal nature of fresh flowers.
At Hazel Blossom, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, place an order, or communicate with us. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.By using our services, you acknowledge that you have read and understood this policy and agree to the way we handle your personal information.
​
2. Who We Are
Hazel Blossom is the data controller responsible for the personal information collected through our website and business activities.If you have any questions about this policy or how we handle your data, you can contact our team direct
3. Information We Collect
We collect personal information that you provide directly to us, such as your name, address, email address, and telephone number when you place an order or make an enquiry. If you are sending flowers to someone else, we may also collect the recipient’s name, address, and contact information in order to deliver your order.
Payment information is processed securely through trusted third-party payment providers. Hazel Blossom does not store or have access to your full card details. We may also collect limited technical data automatically when you visit our website, including your IP address, browser type, and pages visited. This helps us maintain the security and performance of our website and improve user experience.
4. Lawful Bases for Processing
Under the UK GDPR, we must have a lawful basis for processing your personal data. Hazel Blossom relies on the following bases:
Contract: We process your data to fulfil our obligations when you place an order or request a service.
Consent: We may send you marketing emails or newsletters if you have explicitly opted in. You can withdraw this consent at any time.
Legal obligation: We may retain and process certain data as required by law (for example, for tax or accounting purposes).
Legitimate interests: We may use your information to improve our services, manage our business operations, and ensure customer satisfaction, provided this does not override your rights and freedoms.
5. How We Use Your Information
We use your personal data to process and deliver your orders, respond to your enquiries, and provide excellent customer service. If you have given your consent, we may also use your information to send you updates, promotions, or seasonal offers from Hazel Blossom. We may use non-identifiable website usage data to improve our site’s layout, functionality, and performance.Your personal information will never be sold, rented, or shared with any third party for marketing purposes.
6. Sharing Your Information
We may share your information with trusted third-party service providers who help us run our business. These include delivery and courier partners, payment processors, website hosting services, and email communication tools. Each provider is carefully selected and required to handle your data securely and in compliance with UK GDPR.
In certain circumstances, we may also share information if required by law, regulation, or court order.
7. Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements. When your data is no longer needed, it will be securely deleted or anonymised so it can no longer be linked to you.
8. Your Data Protection Rights
Under UK data protection law, you have the following rights:
Right of access – You can request a copy of the personal data we hold about you.
Right to rectification – You can ask us to correct any information that is inaccurate or incomplete.
Right to erasure – You can request that we delete your personal data when it is no longer needed.
Right to restrict processing – You can ask us to limit how we use your data.
Right to object – You can object to processing based on legitimate interests or direct marketing.
Right to data portability – You can request that we transfer your data to another service provider in a structured format.
If you wish to exercise any of these rights, please contact us using the details above. We will respond to all valid requests within one month, as required by law.
9. Cookies and Website Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and improve performance. Cookies are small text files stored on your device. You can control or disable cookies at any time through your browser settings, although this may affect certain website functions. For more details, please see our Cookie Policy (if available).
10. Data Security
We take data security seriously and use appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. While no online system is completely secure, we take all reasonable steps to ensure your information is handled safely and in accordance with this policy.
11. Changes to This Policy
Hazel Blossom may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, or data protection practices. Any updates will be published on our website with a revised “last updated” date. We encourage you to review this page periodically to stay informed about how we protect your personal data.
Privacy Policy
1. Introduction
At Hazel Blossom, we take great pride in creating beautiful, high-quality floral arrangements for every occasion. Your satisfaction is very important to us. Because flowers are a perishable and natural product, our returns and refunds policy is slightly different from that of non-perishable goods. This policy explains how we handle returns, replacements, and refunds for our floral products and related items.
2. Fresh Flower Orders
All of our bouquets and arrangements are made with care and attention using fresh flowers. As such, we are unable to accept returns for fresh flower orders once they have been delivered, unless the flowers arrive damaged or in poor condition.
If you are unhappy with your order for any reason, please contact us within 24 hours of delivery with details and, if possible, a photo of the flowers. We will assess the issue and, where appropriate, offer a replacement arrangement or partial/full refund.
Please note that because flowers are a natural product, minor variations in colour, size, or stem variety may occur due to seasonal availability. These variations are not considered grounds for a refund or replacement, as long as the overall look and value of the bouquet are maintained.
3. Non-Perishable Items
If you have purchased a non-perishable item (for example, a vase, candle, or gift accessory), you have the right to return it within 14 days of receipt provided it is unused, in its original packaging, and in resaleable condition. To arrange a return, please contact us at the email address below before sending the item back. Return postage costs are the responsibility of the customer unless the item was faulty or sent in error.
4. Cancellations
If you wish to cancel an order, please contact us as soon as possible.
For same-day or next-day deliveries, we may not be able to cancel the order once preparation or dispatch has begun.
For future-dated orders, cancellations made at least 24 hours before the scheduled delivery date will receive a full refund.
Unfortunately, we cannot offer refunds for orders that have already been prepared, dispatched, or delivered.
5. Faulty or Incorrect Deliveries
If you receive the wrong product or your order arrives in unsatisfactory condition, please let us know immediately. Contact us within 24 hours of delivery with your order details and photographs showing the issue. We will investigate promptly and, where appropriate, offer a replacement or refund.
6. Refunds
Approved refunds will be processed to your original payment method within 5–7 business days after the issue has been confirmed. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.